01dax69 Privacy Introduction & Commitment
Dax69 (website: dax69.im) is a leading online Sports Betting and casino platform operating exclusively for users in Malaysia. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.
This Privacy Policy ("Policy") sets out in detail the personal data collection, use, storage, transfer, and protection practices carried out by dax69 in relation to all members and users of our platform in Malaysia. This document has been prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Policy applies to all information you share with dax69 through account registration, use of the platform, communications with our support team, financial transactions such as deposits via Touch 'n Go eWallet, GrabPay, DuitNow or FPX, and all other interactions with dax69.
By using the dax69 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
02Types of Personal Data Collected
Dax69 only collects personal data that is necessary for legitimate and stated purposes. Below are the categories of data we collect from Malaysian members:
A. Identity & Registration Data
B. Financial & Transaction Data
C. Usage & Technical Data
Dax69 only collects data that is necessary. We follow a "data minimisation" principle — only information genuinely required to provide the services you request will be collected and processed.
03How Your Data Is Used
Dax69 uses the personal data of Malaysian members solely for legitimate and stated purposes. We do not process your data for unrelated purposes without your consent.
| Purpose of Processing | Legal Basis | Usage Examples |
|---|---|---|
| Account Management & Verification | Contract Performance | Registration, login, and identity verification (KYC) for dax69 members |
| Financial Transaction Processing | Contract Performance | Deposit via TNG eWallet / GrabPay / DuitNow, withdrawal processing in MYR |
| Security & Fraud Prevention | Legitimate Interests | Suspicious activity detection, dax69 member account protection |
| Legal Compliance | Legal Obligation | AML, KYC, reporting to the relevant Malaysian authorities |
| Service Improvement | Legitimate Interests | Platform usage analysis to improve the dax69 member experience |
| Service Communications | Contract Performance | Transaction notifications, security alerts, policy updates |
| Marketing (with consent) | Consent | Promotional emails and personalised dax69 bonus offers |
04Data Sharing & Disclosure
Dax69 does not sell our members' personal data. Data sharing only occurs in limited circumstances and with strict safeguards in place:
- Payment Service Provider: eWallet and FPX providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian FPX banks for processing transactions. Only the minimum necessary data is shared.
- Technology Service Provider: Third-party companies that assist us in operating the dax69 platform — such as cloud and security service providers — are bound by strict data protection agreements.
- Malaysian Authorities: Where required by law, we may need to disclose data to the relevant authorities in Malaysia, including for AML compliance purposes.
- Business Transfer: In the event of a merger, acquisition, or sale of dax69 assets, member data may be transferred with privacy protections continuously maintained.
- NOT shared: dax69 does not share member data with marketing companies, data brokers, or any third party for third-party advertising purposes.
- NOT shared: Members' detailed financial information is not shared with any party other than payment service providers directly involved in the relevant transaction.
Reminder: dax69 will never ask for your password or eWallet PIN via email, phone, or live chat. If you receive any such request claiming to be from dax69, it is a fraudulent attempt. Please report it to us immediately.
05Data Security & Protection Measures
Dax69 implements multiple layers of technical and organisational security measures to protect the personal data of Malaysian members from unauthorised access, loss, misuse, or disclosure:
- Data Encryption in Transit: All data communications use 256-bit TLS/SSL protocols – making them unreadable to third parties during transmission.
- Stored Data Encryption: Sensitive data stored on dax69 servers is encrypted using AES-256 standards.
- Strict Access Controls: Only dax69 staff with a legitimate business need are permitted to access member data, and all access is logged and audited.
- 24/7 Security Monitoring: dax69's cybersecurity team continuously monitors the platform to detect and respond to threats.
- Regular Security Audits: Independent penetration testing and security audits are conducted on a regular basis to identify and address vulnerabilities.
- Incident Response Procedure: dax69 has a clearly defined incident response procedure. In the event of a data breach affecting Malaysian members, we will notify the relevant parties within the timeframe prescribed by the PDPA.
While dax69 takes all reasonable steps to protect your data, no system on the internet is 100% secure. We encourage members to do their part by using a strong, unique password and enabling two-factor authentication (2FA) on your dax69 account.
06Cookies, Pixels & Tracking Technologies
Dax69 uses industry-standard cookies and tracking technologies to enhance the user experience and performance of our platform.
- Essential Cookies: Required for core dax69 platform functions — session login, language preferences, and security. These cookies cannot be disabled.
- Performance & Analytics Cookies: Helps dax69 understand how members use the platform so we can continually improve the user experience.
- Functional Cookies: We save your preferences — such as language, theme, and display settings — to deliver a more personalised experience on dax69.
- Cookie Controls: You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the dax69 platform.
Dax69 does not use third-party cookies for cross-platform targeted advertising. We only use first-party cookies and technologies necessary for the operation of our own platform.
07Your Privacy Rights as a Malaysia Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a dax69 member have important rights regarding your personal data:
You have the right to request a copy of all personal data held by dax69 about you. Requests are processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction via your dax69 account settings or by contacting our support team.
Under certain circumstances, you may request the deletion of your personal data. This right is subject to any legal data retention obligations that dax69 is required to comply with.
You may object to the processing of your personal data for direct marketing purposes at any time. dax69 will comply with your request immediately.
You may request your data in a machine-readable format for transfer to another platform, subject to technical compatibility.
For processing based on your consent (such as marketing), you may withdraw that consent at any time without affecting your access to dax69's core services.
To exercise any of the rights above, please contact dax69's Data Protection Officer at privacy@dax69.im or via our platform's live chat. All requests will be addressed within 72 hours.
08Protection of Children's Data
The dax69 platform is strictly for adults aged 18 and above. dax69 does not knowingly collect, store, or process any personal data from individuals under the age of 18.
- dax69 does not permit any individual under the age of 18 to register or use the platform in any capacity.
- If dax69 discovers that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
- Parents or guardians who believe their child has registered on dax69 are requested to contact us immediately at privacy@dax69.im for prompt action.
09Data Retention Period
Dax69 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required under Malaysian law:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Required for dax69 services |
| Transaction Records (MYR) | 7 years after transaction | Malaysia LHDN & AML Requirements |
| KYC / Identity Data | 5 years after account closure | PDPA & AML Compliance |
| Security Logs | 2 years | Security incident investigation |
| Marketing Data | Until consent is withdrawn | Based on member consent |
| Customer Support Data | 3 years after last interaction | Dax69 Service Reference |
Once the retention period expires, your personal data will be securely deleted or anonymised (converted into non-identifiable data) in accordance with dax69's security procedures.
10dax69 Privacy Policy Amendments
Dax69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the expansion of our platform services.
- Any material changes to this Privacy Policy will be communicated to dax69 members via a prominent notice on the platform or by email to your registered address.
- The "Last Updated" date at the top of this document will be revised whenever changes are made. We encourage you to review this Policy periodically.
- Continued use of the dax69 platform after amendments take effect constitutes your acceptance of the updated Policy.
- If you do not agree with the amendments, you have the right to close your account and request data deletion in accordance with the established procedure.
11dax69 Privacy-Related FAQs
12Contact dax69's Privacy Officer
If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal data by dax69, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia (under the Ministry of Digital) which oversees PDPA 2010 compliance in Malaysia. However, we encourage you to contact us first, as we are committed to resolving any concerns promptly and fairly.
Privacy Policy Acceptance Acknowledgement
By using the dax69 platform, you confirm that you have read and understood this Privacy Policy and agree to the way we collect and use your personal data as described herein. You also confirm that you are at least 18 years of age.